Shipping & Returns

Shipping

Once your order is received and processed, in-stock items will be shipped within 1 business day. Destination times vary depending on weather, distance and accessibility to your city.

Once your order has shipped, you will receive an email from our shipping department confirming your purchase has shipped, and giving you freight carrier information, tracking number and instructions.

SMALL ITEMS (pool cues, pool cases, ping pong paddles, darts, etc.) -
We package our shipments to standards higher than the Canada Post requirements, but, on rare occasions, some items may become damaged in transit. When you receive your boxes, please do not sign for any boxes containing damaged items (please go ahead and sign for any boxes that have items that are all intact).

Small Items are shipped within 24 business hours. Most B.C residents receive products within 2 busessines days. Add a business day per province outside B.C.    

LARGE ITEMS (table tennis tables, foosball tables, etc.)
Every shipment will leave our warehouse in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing. Any damage to contents should be noted on the bill of lading for claim against carrier. Failure to properly inspect your shipment before signing off, limits our liability as well as the freight carrier. 

Large Items are shipped within 24 business hours. Most B.C residents receive products within 3 busessines days. Add a business day per province outside B.C.    

Free delivery
We provide free delivery and installation on all our pool tables to the Greater Vancouver Area. This includes Burnaby, Coquitlam, Delta, Langley, North Vancouver, West Vancouver, Richmond, Surrey, White Rock and the rest of the Vancouver area. We regularly deliver and install our pool tables to Whistler, Vancouver Island and the rest of BC.

 

Shipping Disclaimer: Additional Charges May Apply

We offer free shipping on select orders; however, we want to ensure transparency regarding potential additional charges associated with certain services and locations. Please be aware that free shipping does not cover supplementary services, including but not limited to lift gates, remote access, and beyond or remote charges based on your location.

 

Additional Service Charges:

Some delivery services may require extra assistance or specialized equipment, such as lift gates, for unloading. These additional services are not included in the free shipping offer and will incur separate charges. If your delivery address requires supplementary services, please contact our customer service team to obtain a quote and ensure a smooth delivery process.

 

Remote Location Charges:

Certain destinations may be considered remote or beyond standard delivery routes. If your shipping address falls into such a category, additional charges may apply. These charges are determined by the shipping carrier based on your location. Before completing your order, please verify with our customer service team if your address qualifies as a remote location to avoid any unforeseen costs.

 

We strive to provide clarity and fairness in all our transactions, and we appreciate your understanding of these additional charges. If you have any questions or concerns regarding shipping costs or services, please reach out to our customer service team for assistance.

*Home Billiards Sales reserves the right to cancel orders if shipping is deemed an unreasonable price from our warehouse. Our team will contact you with information on shipping options. 

Return Policy

At Home Billiards, we're a small family business committed to providing you with the best products at affordable prices. Your satisfaction is our top priority, and we want you to be happy with your purchase. Our return policy is crafted with care to ensure a fair and transparent process. Should you wish to return an item, we kindly ask you to understand that, as a small business, there are fees associated with processing returns. These fees help us continue to offer you competitive pricing while maintaining the quality service you deserve. 

  1. No refunds on poker/casino products.
  2. No warranty for cues unless otherwise specified from manufacturer 
  3. 5% restocking fee on all refunds within 14 days - Covers Fees incurred for sale of product 
  4. Exchanges within 14 days with receipt
  5. Original invoice must be presented during all return, exchange and refund
  6. All products must be returned in their original packaging, including any accessories, manuals, documentation, packing materials and box
  7. All products returned for refund must be in good resalable condition*
  8. Commercial Special Order Products are Final Sale

    • Once your return is approved and received, we will notify the BNPL platform and issue a refund through them.
      Cues & Cloth can be exchanged in store only in new non used condition - Online orders will incur additional fees to cover shipping 

      Buy Now -Pay Later -  Return Policy

      1. 14-Day Return Window

      If you’ve paid with a Buy Now Pay Later company, you have 14 calendar days from the day you receive your order to request a return. A full refund will apply as per the terms of the BNPL partner.

      2. Eligibility for Returns

      To be eligible for a BNPL return:

      • The item must be unused, in its original packaging, and in resellable condition.

      • You must provide proof of purchase (order number or invoice).

      3. How to Request a Return

      To initiate a return:

      1. Contact us within 14 days of receiving your order at info@homebilliards.ca with your order number and reason for return.

      2. We will provide return authorization and instructions.

      3. You are responsible for return shipping costs unless the item arrived damaged or incorrect.

      4. BNPL Payments During Returns

  9. 6. Damaged or Incorrect Items

    If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will work to resolve the issue promptly.

    Questions?
    Please email us at info@homebilliards.ca or call us at 604-321-5553


    All Items Shipping From: 384758 B.C. LTD - Home Billiards - 1644 SE Marine Drive, Vancouver, BC. 

 

*Home Billiards Sales reserves the right to charge higher restocking fees for special circumstances such as damaged packaging or missing accessories.

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